The nation's best brands choose Acceller:
With Acceller's digital.Commerce solution, everyone wins
Consumers win with a single source for researching and purchasing digital services by comparing features, prices and promotions.
Service providers win by extending their reach to valuable channels and accessing highly qualified leads at lower acquisition cost.
Channel partners win with instant access to offer a nationwide, customized inventory of digital services to their customers to maximize incremental revenue.
Focus on Digital Services
Optimized for TV, Internet, phone, and related
Acceller's digital.Commerce is built to solve the unique challenges of selling digital services to a consumer's home, along with any complementary goods and services. Unlike traditional ecommerce store-fronts, digital services are highly dynamic, specific to a location, and are not standardized across providers. The digital.Commerce platform handles this complexity, utilizing a simple user interface, a high performance rules engine, and smart integrations to a variety of service providers.
Emphasis on customer experience
digital.Commerce incorporates years of experience in selling digital service across multiple channels and environments. As services and features become more complex (e.g., Triple Plays, advanced TV offerings, digital voice), digital.Commerce ensures that the end-user remains in control of the buying process. Each release incorporates innovative interface enhancements based on constant feedback from actual users, through usability studies, surveying, and click-stream analysis.
Optimized Customer Acquisition
Standardizes highly diverse product offerings
The digital services industry has not standardized product catalogs or order processing. digital.Commerce solves this problem through a series of sophisticated and distinct integrations to over 30 service providers. Each integration standardizes the product catalog and ordering process, so that the end-result for a user is a seamless experience. This results in an intuitive shopping experience for consumers.
Optimal customer acquisition platform
digital.Commerce is ultimately optimized to efficiently expand quality customer acquisition channels for service providers. As consumers demand more shopping options, and as the competitive landscape changes quickly, digital.Commerce is a proven platform to add high-quality incremental customers for service providers.
Adaptable and Customizable
Highly customized interface for online, call center and retail sales
The digital.Commerce platform is in use in online environments, in large call centers, and in retail kiosk environments. The same platform can be completely and easily tailored to fit the specific requirements of each environment. digital.Commerce uses a sophisticated, proprietary rules engine to customize the interface, the merchandising rules, and all aspects of the shopping experience.
Powerful integration to partner systems
digital.Commerce adapts to the channel partner's environment, not only by allowing a very custom branded experience, but also by dynamically accepting partner data and offering a continuous shopping experience from the originating system. Because digital.Commerce is hosted, channel partners are able to "plug into" the platform easily and with limited technical resources. At the same time, they are still able to track at a very granular level all stages of the sales funnel through various data integration options.
Unique and Innovative Technology
Industrial-strength analytics
digital.Commerce was built from the ground up with analytics in mind. Every action, and the context of that action is logged in a proprietary analytics engine. digital.Commerce provides multiple reports, allowing channel partners or service providers a wide variety of detailed or summary views into their customers.
Robust monitoring 24/7
Not only is the digital.Commerce server environment monitored second by second, all of the integrations to service providers are also closely watched in real-time. Because digital service offers are dependent on a distributed multi-partner infrastructure, digital.Commerce is built to have no single point of failure, internal or external. No one external partner can negatively impact the performance of the overall system.
Built-in security and reliability
Acceller partners demand security and reliability, and digital.Commerce surpasses expectations on both counts. The server infrastructure is built on best-practices security guidelines, borrowing heavily from PCI and government security standards. The server infrastructure is built on high-availability redundancy at every point, and is housed at one of the nation's premier hosting facilities. In the case of a catastrophe, a remote failover facility is available at a moment's notice to take over.
Acceller Teamwork
Perhaps most importantly, the team that created and operates digital.Commerce represents many decades of experience in digital services, eCommerce, marketing and operations. This combination of talent and operational expertise allows digital.Commerce to be the ultimate partner for channel partners and service providers. The product continues to evolve too, as Acceller's team of product designers, software developers, technicians, project managers, and quality assurance staff continuously optimize the platform, add features and capabilities, and drive value along every step of the customer acquisition value chain.