Team up with Acceller to delight your customers and generate incremental revenue by offering essential move-related services from these leading brands:

 

Most utilities interact with customers only on a transactional basis and view each customer interaction as one off event.

However, the customer experience can be managed to provide contact continuity so that over time, customers can be offered valuable products and services that measurably improve their perception of the utility and generate significant income.

 

 

 

New movers spend more during the short time surrounding their move than non-movers spend in 5 years.

New Movers spend an average of $9,400 in moving expenses. Much of those purchases involve bubble wrap, boxes, and moving vans. But analysis shows that $1,200 of the total moving expenses is spent for items such as Internet, TV, phone, and other digital products and services.

Research indicates that the majority of movers make their first call to you, the local utility. Save your customers the hassle of having to call multiple TV, Internet and Phone companies in their area, all while increasing your revenue and shareholder value.

Three Steps to Success:

Deploy Acceller’s Platform: Acceller will have your agents -- and your online customer sites -- offering home services to your customers quickly. Our platform was built to integrate easily across your enterprise with little to no involvement by your IT teams. Acceller’s innovative platform is designed to deliver incremental profi t with minimal investment. 

 

 

 

 

 

Leverage your first contact advantage: Industry research shows that movers call utilities first approximately 75 percent of the time. Leverage this advantage by helping your customers fi nd the essential home services, like Internet, TV, phone, and home security.

 

 

Measure and Profit!

Acceller gives you the actionable data and insight to maximize the value of your program. Our account management team will help you measure the performance of your program and offer market-tested best practices for your industry. Best of all, our performance objective is aligned 100% with your goals!

 

Complete the Customer Life Cycle

 

Mover bundle
Telecommunications
Cable
Satellite TV
Newspaper publications
Home security

 

Home comfort and protection
Surge protection insurance
Whole house protection
Home service related Insurance
Maintenance/Repair programs
    - A.C./furnace
    - Wire and pipes

 

 

Lifestyle and leisure
Renewable energy programs
Green programs
Home automation programs

 

 

 

 

Add revenue to your bottom line without searching for new customers by helping them with their moving experience! 

Whether a consumer is moving to a new home or transferring residential services, such as Internet, phone and TV; Acceller’s service allows them to not just find the best service, but also lets them easily order the service.

Through integration with over 30 service providers and with customer experince as our centerpiece, Acceller serves as a “one-stop shop”, enabling consumers to review and compare offers from all of the major service providers for their home.

This is a process that would typically take someone hours of navigating to different sites or calling numerous service providers.

 

 

 

The Acceller consumer experience

No matter how you interact with your customers today, Acceller has a solution appropriate for you. Our unique e-commerce solution lets you provide TV, Internet, phone and other services to your customers wherever they shop, be it online or at a call center.

When a customer calls the utility company, the first step in the process is for them to complete the utility service order. Once the order is taken, the utility company representative will let that customer know about the new Internet, TV, phone, and other digital services available to them.

If the customer is interested in the service, the utility company representative can take the order directly using Acceller's system. The representative would use Acceller's system to qualify, determine customer eligibility, and place the order for television, Internet, or phone services. This is the model currently being utilized by many utility companies.

The utility companies have the option to simply transfer the calls to Acceller's Specialists, each of whom can provide plenty of practical, down-to-earth advice on how easily purchase the best services to meet their needs. Acceller Specialists are located in two U.S.-based state-of-the-art contact centers covering all time zones.

In addition, customers are also able to compare, select and manage home services in multiple categories online.

 

 

 

A turnkey solution at minimal cost

Take advantage of our extensive and growing inventory of digital services instantly and offer Internet, phone, and TV services to your customers.

Acceller’s solution is a hosted and highly customizable marketing and technology solution to sell digital services to consumers. It can be deployed in online environments and in large call centers. Our years of selling digital services has served as an excellent foundation for a capital investment of over $10 million that went into the design, capacity and functionality of our second-generation solution.

 

 

Acceller marketing

We tailor a program to best meet your needs to maximize your sales and leverage your advertising budget.

We can provide you with creative designs, graphics and links, such as partner branded banner ads, branded landing pages, email creative support, printed elements, etc.

We provide your customers with a highly customizable shopping experience with the continuity of your own branding.